Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 3-5 business days. 

Do you ship internationally?
We currently ship within Lebanon only. International shipping is not available at this time.

How can I track my order?
You'll receive a tracking number via email once your order ships.

Orders & Payment

What payment methods do you accept?
Payment upon delivery is available in both USD and LBP.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

Products

Are your products authentic?
Yes, all our products are carefully curated and authentic.

Do you restock sold-out items?
We try to restock popular items when possible. Sign up for notifications on product pages to be alerted when items are back in stock.

Returns & Exchanges

What is your return policy?
Please see our Return Policy page for detailed information.

Contact

How can I contact customer service?
You can reach us through our contact form or email us directly at kitikitishop.beirut@gmail.com. We typically respond within 24-48 hours.